This summary is for orientation only; the numbered sections below are the terms that apply.
Kalmo.ai ("Kalmo", "we") provides a mobile application for iOS and Android that helps you notice, record and regulate your own emotional states, and — if you choose — share that material with a mental-health professional.
Kalmo is a support tool. It is not a medical device, it does not provide a diagnosis, a clinical assessment, a treatment plan or medical advice, and it is not a substitute for professional care. Nothing the app shows you, including anything generated by the AI, is a clinical judgement about you.
You must be at least 16 years old to create an account, or the minimum age of digital consent in your country if that is higher. Minors below that age may use Kalmo only through an account created and supervised by a parent or legal guardian.
You are responsible for keeping your credentials secure and for the accuracy of the information you enter about yourself.
Registration happens inside the app. You need an email address and a password; we do not require your legal name, and the profile fields (name, age, location, preferred language) exist so that a professional you connect with can identify you and work in your language.
You may close your account at any time from the app. Closing it deletes your content according to section 5.
The notes, audio, video, ratings and history you create in Kalmo are yours. We act as the custodian of that material, not its owner.
When you delete an item it is removed from your account and from any professional’s view of it immediately, and purged from our active systems within 30 days. When you delete your account, your content is deleted on the same schedule.
Backups may retain copies for up to 90 days for disaster recovery, after which they are overwritten. We keep the minimum billing and legal records we are required to keep, and nothing else.
Connecting a professional creates a read-only link to the material you share. A professional cannot edit or delete your notes, cannot see anything you have kept private, and cannot see anything from before or after the period you allow.
Professionals may reply to shared notes and attach action items. Those replies are part of your record and are visible to you.
You may disconnect a professional at any time. Access ends immediately; any copies they have made outside Kalmo are governed by their own professional obligations, not by us.
With AI enabled, Kalmo can personalise which resources are suggested to you and help structure what you have written into an episode. The AI never replaces or rewrites your own words: the original text or audio is always kept as you produced it.
AI output can be wrong, incomplete or unhelpful. Treat it as a suggestion, never as an instruction or a clinical opinion. Do not rely on it for any decision about medication, diagnosis or urgent care.
Your material is processed to provide these features and is not used to train third-party general-purpose models.
While Kalmo is in testing, the whole app — including the AI — is free for everyone. This is a temporary arrangement and it can change over time.
Our planned model afterwards is the same for everyone: the app remains free to use without AI, and AI features cost USD 5 per month after a free trial. Accounts for verified professionals are free for read-only access to the material their patients share, with AI available as the same paid add-on.
If prices change, we will notify you in the app and by email before the change affects your account, and you will always be able to continue on the free tier instead. Any paid subscription is billed through the App Store or Google Play under their own refund rules.
A professional account is available only to people holding a valid licence or registration to practise in their jurisdiction. We may ask for evidence and may suspend accounts we cannot verify.
Professionals agree to treat patient material under their own professional and legal duties of confidentiality, to use it only for the care of that patient, and not to export, republish or process it for any other purpose.
Do not use Kalmo to harass anyone, to impersonate a professional, to upload material you have no right to share, or to attempt to access another person’s account or data. We may suspend accounts that do.
We work to keep Kalmo available and your data safe, but the service is provided as-is and we cannot guarantee uninterrupted availability or that no data will ever be lost.
To the extent permitted by law, our liability is limited to the amount you paid us in the twelve months before the claim, and we are not liable for any decision you or a professional take on the basis of material in the app. Nothing in these terms limits liability that cannot be limited by law.
We may update these terms as the product changes. Material changes will be announced in the app at least 30 days before they take effect; continuing to use Kalmo after that means you accept the new version.
These terms are governed by Spanish law, without prejudice to any mandatory consumer protections in your country of residence.
For anything in this document, including privacy requests and data exports, write to hola@kalmo.ai or use the contact form on the site.